COVID-19: Safe at Home Refund- Auto-Owners Update

April 22, 2020

April 15, 2020
Bulletin No.  20-D-76
Dear Auto-Owners Agent and CSR:
  Due to the COVID-19 pandemic, Auto-Owners Insurance will be refunding up to 15% of Private Passenger Auto premiums for the months of April and May 2020.  This refund is pending regulatory approval. In order to be eligible for a refund, a vehicle must have bodily injury coverage.
  Once regulatory approval is received, we will apply up to a 15% premium refund. Below are the details:
    This refund will automatically occur.  There is no action needed on behalf of the agent or the policyholder.
    The refund will be processed upon regulatory approval.  We expect this will take place during the month of May.
    You will be able to find each customers refund notice through the Agency Portal once it has been processed. You can search for a customer by name or policy number and then view their policy documents.
    Policyholders who are enrolled in our Customer Center, can log in and view their refund notice in the document section. If they are not enrolled in the Customer Center, they can enroll by clicking the Log In link at
    The customers refund will be applied to any outstanding balance on their billing account. Any remainder will be returned via check or their automatic payment method.
    This refund applies to private passenger auto policies.
    New customers written during the months of April and May will also be eligible for this refund. Policies need to be in force effective May 31, 2020.
    Existing customers must have bodily injury coverage in force on March 31, 2020, in order for the refund to apply.

  Policyholders enrolled in Customer Center have 24/7 access to make payments, check claims status, view their policy documents and more!  Your customers can enroll by clicking the Log In link on, downloading Auto-Owners Mobile from the app store, or your agency can sign them up from the Agency Portal.